Digital Experience Design & User Research

Versatile and creative design professional, skilled in delivering
high-quality solutions based on solid research.

T-Mobile
PRODUCT DESIGN
E-COMMERCE
Bol offers great service and is an absolute e-commerce leader within the Benelux.
UX/UI DESIGN
TELECOM
  • Creating a new user interface for a TV application especially designed for smart TV's.

  • At T-Mobile I was part of the Media & Operations DevOps scrum team. Responsible for all UI adjustments for various TV applications, I worked together with developers, testers and various product owners also shaping the new smart TV application. My tasks consisted of devising user flows, designing components and presenting to stakeholders. The service itself is available on a set-top box and different platforms supporting Apple TV, Google TV, LG and Samsung.

    UX Design UI Design Mobile Design Usability Testing
    NN GroupThe initial design of the TV-X application running on a T-Mobile set-top box.
    NN GroupPresenting different adjustments of the UI.
    NN Group
    NN GroupUser flow demonstration with a remote control on set-top box.
    NN GroupFunctional design of the main navigation for the smart TV application.
    NN GroupLogin / grid
    NN Group
    NN GroupWireframe - Player Controls
    NN Group
    NN GroupWireframe - Video On Demand
    NN Group
    NN GroupApplication Settings screens
    view more work
T-Mobile
UX/SERVICE DESIGN
FINANCE, INSURANCE
  • Mapping the customer journey for damage claim experts and improving the claim handling process.

  • During my time with NN I worked for the Damage & Income department with a target audience consisting of insurance advisors and internal damage claim experts. I mapped out the customer journey of the claim handling process and its main touchpoint, the new claim service portal. Here claims are assessed, and payments can be arranged. Through the help of key user interviews and discovery workshops I gained new insights for a better portal design.

    User ResearchThrough extensive research I was able to get a clear understanding of how the claim handling process works. Together with the product owner I created user flows and managed to understand more about claim experts and their way of working.
    NN Group
    Business requirements & use casesAfter having set up the business requirements we were able to create use cases and find out which functionalities should be developed first. Claim information and subclaim report being the first.
    NN Group
    Creating mockupsWith the correct information gathered and making use of the design system I was able to create first mockups of the new portal landing page. A tile view with extra options of viewing documents and messages.
    NN Group
    Iteration on designAfter testing with users and facilitating key user consultations I was able to further iterate on the design.
    NN Group
    Payments and reserves The next important phase was working on reserves and payments functionalities. Because all subclaims hold payment information this data needed to be easily accessible.
    NN Group
    Finalizing the UIAfter testing with key users and further validation I was able to finalize the design.
    NN Group
    view more work
NN Group
USER TESTING
GOVERNMENTAL
Facilitating user tests with stakeholders and organizing design workshops to collaborate and improve digital systems.
lab