Robert De Jongste | Digital Product Designer

Digital Experience Design & User Research

Versatile and creative design professional, skilled in delivering
high-quality solutions based on solid research.

15+ years experience in Product Design

From SaaS to Enterprise solutions

Discovery - UX research & usability

PRODUCT DESIGN
E-COMMERCE

Working as a Product Designer at bol on the Digital Giftcard, Product Compare and Write-a-Review experience for both web & mobile.

CASE NO.00125
clientBOL
date06.2025 - 12.2025
projectSIMPLE SHOP
At bol I worked with the Universe design system in Figma. Together with other designers I devised new components and worked on improving existing ones.
Strategic Product Design Continious Interviewing Design System Accessibility
Popover component
Calendar date picker input
New Digital Gift Card Design
The Digital Gift card experience gives users the opportunity to order online gift cards. These can be distributed to multiple recipients by the user and a visual design of the card can be chosen. On mobile devices this order process was divided in 3 steps to avoid scrolling (on smaller devices), one step for choosing the visual design of the card, another for adding extra recipients and the last step displaying account information. Decided upon was to remove these steps and create a one-pager design. The adding of the extra recipients functionality was also improved by giving the user the opportunity to add and remove recipients in any order.
Adding/removing recipients in any order
Mobile friendly one-pager design
New tooltips for better user guidance
New offer compare design (tablet view)
The offer compare page makes it possible to compare certain product deals. Think of refurbished items, new or second hand products. Users are able to see the seller rating and filter on different offers. I made the design using the latest Universe components and improving the overall responsiveness.
New dropdown component showing additional information about the state of the product
Exploring new ways of displaying the filter chips in responsive mode
New product compare design
Working on the Product Compare experience was quite a challenge. The feature holds complex data about all sorts of different products (with a minimum of two to compare) so it was important to correctly structure the design file. The table can consist of multipe columns and sections that are collapsible. When scrolling down on the page itself a sticky header appears. Together with other designers we decided a new icon should be used for removing products.
A toggle instead of a checkbox for showing differences in specs
Using the Universe off-canvas component on mobile when checking the reviews
New seller page design
The seller page shows information about bol's partners. Some minor differences where spotted within the existing UI regarding margins and paddings which we managed to clear up. The only big fix we made was the removal of the double back button on mobile (when navigating from the Product Detail Page) by using Universe's dialog component.
Use of Universe components
Removal of the double back button (arrow)
Write-a-Review for desktop & mobile
A nice challenge was working on the review flow. All nine steps got latest styling updates with new Universe components and I aligned everything properly with other designers from the app team and the UX copywriter. Also I worked on various iterations to come up with improvements regarding skipping steps and overall user experience.
Discovery on using one back button instead of two
Alignment with the mobile app
VIEW MORE WORK

UX/UI DESIGN
TELECOM

Creating a new user interface for a TV application especially designed for smart TV's.
CASE NO.00124
clientT - MOBILE
date10.2019 - 04.2022
projectTV - X
I worked together with developers, testers and various product owners shaping a new smart TV application. My tasks consisted of devising user flows, designing components and presenting to stakeholders.
UX / UI Design Mobile Design Usability
The initial design of the TV-X application running on a T-Mobile set-top box.
Presenting different adjustments of the UI.
User flow demonstration with a remote control on set-top box.
Functional design of the main navigation for the smart TV application.
TELE2 Login / grid
TELE2 Wireframe - Player Controls
TELE2 Wireframe - Video On Demand
TELE2 Application Settings
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T-Mobile

UX/SERVICE DESIGN
FINANCE, INSURANCE

Mapping the customer journey for damage claim experts and improving the claim handling process.
CASE NO.00123
clientNATIONALE - NEDERLANDEN
date05.2022 - 04.2023
projectCLAIM SERVICE PORTAL
During my time with NN I worked for the Damage & Income department with a target audience consisting of insurance advisors and internal claim experts.
User ResearchThrough extensive research I was able to get a clear understanding of how the claim handling process works. Together with the product owner I created user flows and managed to understand more about claim experts and their way of working.
Business requirements & use casesAfter having set up the business requirements we were able to create use cases and find out which functionalities should be developed first. Claim information and subclaim report being the first.
Concepting & wireframing With the correct information gathered and a clear view on the user flow I was able to create wireframes for the portal landing page. A tile view with extra options of viewing documents and messages.
Iteration on designAfter testing with users and facilitating key user consultations I was able to further iterate on the design.
Payments and reserves The next important phase was working on reserve & payment functionality. Because all subclaims hold payment information this data needed to be easily accessible as well.
Finalizing the UIAfter testing with key users and further validation I was able to finalize the design.
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NN Group

USER TESTING
GOVERNMENTAL

Facilitating user tests with stakeholders and organizing design workshops to collaborate and improve digital systems.

lab